Have you thought
of the future of social media applications? The trend slowly is getting shifted
from social media sites like facebook, google+ etc to chat applications like
whatsapp, telegram... etc. Social Media
of these days is no longer fun, but it’s getting serious. People started loving small text messages
over usually longer telephone calls and that predicts its future. Businesses used to provide telephone support
with a customer service room with live operators. Obviously it’s an expensive affair with
chances of human error in communication.
Over the time, the trend moved to live chat support with live support
person in the back office. It went well
though there were issues of the long queues and wait time.
Chatbots
Chatbots
are nothing but Chat Robots or Automated Chat System where the system generated
either pre-recorded or AI generated answers to the queries of the
customer. Either way, the customer will receive
a response that they expect and the processes will be faster. System will have the capability to understand
what the user asks and will respond with an appropriate answer.
Every
enhancement in technology will have an impact in the business sector. Whoever approaches technology productively
can take benefit out of that. There is a
lot that a Intelligent Chatbot can do in your business
Chatbots
has got Huge Potential
Chatbots
are extensively used, but still the real potential of chatbots are not fully
explored! Chatbots can close a deal
without any human intervention and can handle the customer support
requests. Sales Enquiries through the
website can be handled automatically even when no one from your team is waiting
online to attend the chat. The bot will
ask relevant questions that is required for your crm.
Chatbot are
easy to train
Chatbots
can be trained in various methods.
Certain chatbots can be trained in such a way that intelligent answers are provided by the bot
itself. Simpler bots can provide answers
that is already fed in the database.
Eitherway, its not a complicated affair to train a chatbot for the
company purpose.
Chatbots
offer straightforward services
A well
optimized and well trained chatbot
communicates only straight forward and essential information to the
customer without overwhelming them.
Chatbots
Automates the Process
Chatbots
reduce human efforts and automate communication with the customers with right
information. It helps to handle multiple
clients simultaneously and thereby reduces wait time for the visitors and
ensures that right solution is served to the customer without fail
Chatbots
can save
Chatbots can save lots of resources since it reduces human efforts and thereby reduces HR cost to the company. Chatbots hence will be very profitable to your business if implemented in a right and effective way.