Refund and Cancellation Policy

Refund and Cancellation Policy

Refund and Cancellation Policy

Refund and Cancellation Policy

At Igen Software, we strive to ensure customer satisfaction. However, we understand that circumstances may require cancellation of subscriptions. Below are the terms and conditions governing refunds and cancellations for Igen Software subscriptions.


1. Cancellation Policy

  • Voluntary Cancellation:
    Subscribers can cancel their subscription at any time by contacting us at support@baselabz.com.
  • Effective Date of Cancellation:
    The cancellation request will take effect immediately upon confirmation. Access to premium features will cease at the end of the current billing cycle unless specified otherwise.

2. Refund Policy

  • Eligibility for Refund:
    Refunds are available for the unused portion of the subscription from the day a refund request is officially submitted in writing to billing@igensoftware.com.
  • Calculation of Refund:
    Refunds will be prorated based on the number of unused days remaining in the subscription period.
  • Non-Refundable Items:
    • Free trials, if applicable, are not eligible for refunds.
    • Payments for one-time promotional offers or discounts are non-refundable.
    • Any services consumed before the cancellation request are non-refundable.

3. Refund Request Process

  • Official Written Request:
    Refund requests must be submitted in writing to billing@baselabz.com, including the following details:
    • Subscriber’s full name
    • Registered email address
    • Subscription plan details
    • Reason for cancellation
  • Processing Time:
    Refund requests will be processed within 7-10 business days of approval. Refunds will be credited to the original payment method.

4. Exceptions

Refunds may not be granted under the following circumstances:

  • Violation of Igen Software’s Terms & Conditions.
  • Subscription cancellations requested after the end of the billing cycle.

5. Changes to Policy

Igen Software reserves the right to modify this Refund and Cancellation Policy at any time. Subscribers will be notified of significant changes via email or platform notifications.


6. Contact Us

For further assistance regarding refunds or cancellations, please contact us at:
Email: billing@IgenSoftware.com
Phone: +91-471-3577309

Core Values Driving Our Success

We are committed to fostering trust and delivering exceptional results through our unwavering dedication, transparency in communication, and leveraging our deep industry expertise.

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We prioritize building transparent and efficient software development processes that are easy to implement, predict, and evaluate. Our experience has consistently shown that transparent processes yield optimal results and foster long-lasting, trust-based relationships with our clients.

We strive for excellence in everything we do. Our specialists are passionate about continuous learning, staying updated with the latest technological advancements to deliver cutting-edge solutions. To uphold these standards, we have established a dedicated Technical Excellence team that ensures all projects adhere to best practices and innovative approaches.

We believe in the power of strong relationships. Our focus lies in building collaborative partnerships with our clients, founded on transparency, trust, and mutual respect. By prioritizing these human connections, we ensure efficient and successful outcomes.

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Our Team

Our team comprises highly skilled professionals with expertise in various domains, including software development, data science, artificial intelligence, and cloud computing. We are passionate about leveraging technology to solve complex business challenges and drive innovation.

Erik Genie

Erik Genie

Director of Marketing

Gilbert Hughes joined Hub Constructon in 1955 as an estimator/project manager, after previously working months as a laborer.

Mary Hughes

Mary Hughes

Director (Operations)

Gilbert Hughes joined Hub Constructon in 1955 as an estimator/project manager, after previously working months as a laborer.

Tim Thomas

Tim Thomas

Managing Director

Gilbert Hughes joined Hub Constructon in 1955 as an estimator/project manager, after previously working months as a laborer.

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Get in touch

Get in touch

We are here to answer any question you may have. Feel free to reach via contact form.

Sreekariyam, Trivandrum

Email: team@igensoftware.com

Phone: (+91) 8606465354

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